Client gone quiet? Generate a check-in

Different from a payment reminder. This is for when a client has stopped replying altogether, and you want to know what’s actually going on.

Subject

Checking in, everything okay?

Email body

Hi Acme Ltd,

It’s been 14 days since we last spoke, and I wanted to check in. I know things get busy.

There’s still an outstanding invoice for £900 on my end. If there’s a reason payment has been delayed, let me know and we can sort something out together.

Thanks,
[Your name]

This message handles today’s follow-up. GhostPay can track the invoice and tell you what to send next if it stays unpaid.

Track this invoice free

Why this reads differently to a reminder

It asks a question

A reminder asks for money. A check-in asks whether everything’s okay, which is more likely to get a reply from someone who’s gone quiet for a non-payment reason.

Concerned first, direct second

Start with concern. If that gets no response either, a more direct follow-up is reasonable.

Still mentions the invoice

You’re not pretending the money isn’t owed, just leading with the relationship instead of the balance.

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